20-day free exchanges

Eligible pieces may be exchanged free of charge within 20 days of delivery. We cover the prepaid return label and the shipping cost of your replacement.

For international exchanges, contact Client Services. We’ll arrange the exchange manually and waive the return cost for you.

14-day returns

Returns for a refund to your original payment method must be requested within 14 days of delivery. The return cost is calculated during the return process from the shipment details, including parcel weight and destination. It is shown before you confirm the return and deducted from your refund.

Returns for store credit are free. After 14 days and up to 20 days from delivery, eligible pieces may be exchanged or returned for store credit.

Items must be unworn, unwashed and returned with all original tags attached. Final-sale pieces and undergarments cannot be returned or exchanged unless they are faulty or incorrect. Original delivery charges are not refunded except where required by law or where the item is faulty or incorrect.

Please use only the prepaid label provided by Seen Studios so the return can be tracked. Pieces bought from another retailer must be returned to that retailer.

Seen Studios may refuse returns that do not meet these conditions, show signs of wear or photoshoot/production use, or form part of an unreasonable pattern of returns. This policy does not affect your statutory rights.

Visit our returns portal and enter the order details requested. Select the piece, choose exchange, store credit or refund, and review any return cost shown before confirming. Follow the instructions to generate your trackable prepaid return label.

Checkout+ is an optional add-on offered at checkout. Where available, it covers the return shipping or handling cost for eligible returns and includes package protection for qualifying parcels that are lost, stolen or damaged in transit.

Checkout+ does not change final-sale or other return-eligibility rules. Coverage and reporting windows vary by issue and destination. Use the claim link in your Checkout+ confirmation email or contact Client Services for help.

Once your return reaches us, please allow up to five business days for inspection. Approved refunds are issued to the original payment method. Your bank may take a further three to ten business days to post the funds.

Final-sale pieces cannot be returned or exchanged unless they arrive faulty or differ from what you ordered. Final-sale status is shown on the product page and again at checkout.

Use the size guide on each product page and compare the listed garment measurements with a similar piece you already own. If you are between sizes, the product-specific fit note will tell you whether to size up or down.

Open “Size Guide” on the product page. You will find garment measurements, model measurements, the size shown, and a brief note on the intended silhouette.

Most Seen Studios pieces follow our standard size chart, but fit varies by fabric and silhouette. Structured woven styles may feel closer to the body, while knits and relaxed shapes allow more ease. Always check the fit note for the specific piece.

Yes. Contact Client Services with the piece you are considering, your usual size, and your bust, waist, and hip measurements. We will recommend a size based on the garment’s cut and fabric.

Always follow the care label sewn inside the garment. Delicate knits, fringe, embellishment, and structured pieces may require hand washing or specialist dry cleaning. Store garments away from direct sunlight and avoid hanging heavy knits.

Keep fringe and embellishment away from jewellery, rough surfaces, and sharp closures. Store the piece with enough room to prevent tangling. If fringe becomes compressed, gently separate it by hand rather than brushing or pulling.

We photograph pieces in controlled light and calibrate images carefully, but colour can vary slightly between screens. Natural fibres can also show subtle variation from one production run to another.

Contact Client Services within 48 hours of delivery and include your order number plus clear photographs of the item and packaging. We will review it promptly and arrange a replacement, repair, or refund when appropriate.

If you saw a piece on our social media channels and can’t find it on our website, chances are it is an item from an old collection that is no longer being produced.

We are sorry that you won’t be able to get it but hey, we have to make room for new and exciting Seen Studios pieces.

We bet you’ll find something you’ll love here.

We begin preparing orders quickly. Contact Client Services as soon as possible and we will try to help, but we cannot guarantee changes or cancellations once an order has entered fulfilment.

We accept major credit and debit cards as well as the accelerated payment options shown at checkout. Available methods may vary by country and device.

Your payment method is authorised when you place the order and charged when the order is confirmed. For some payment providers, the timing may appear slightly different on your statement.

An order may be cancelled if payment cannot be verified, stock is unavailable, or our fraud checks require further confirmation. If this happens, you will receive an email and any completed charge will be reversed.

Only one promotional code can be applied to an order unless the offer explicitly states otherwise. Discount codes cannot be added after an order has been placed.

During site-wide sales, new product launches, or other high-order volume times, we may experience delays at our fulfillment center. We apologize for any inconvenience and truly appreciate your patience. We're working hard to get your order to you quickly! 

Your order should be shipping out shortly, but if it does not ship within the next few days, please feel free to reach out to us below, and we'll be happy to assist you.

This status simply means we have successfully received your order and it is being processed by our team.

Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number. 

Don’t worry, “Unfulfilled” does not last long around here.

You can create an Seen Studios Customer Account here.

When you access your account, you will be able to see your Shopping History.

In-stock orders are processed within 1–2 business days, excluding weekends and U.S. public holidays.

After dispatch, estimated delivery times are:

• U.S. standard: 4–6 business days
• U.S. express: 2–3 business days, where offered at checkout
• International via DHL Express: usually 4–5 business days

Delivery estimates may vary by destination, customs processing and carrier conditions. We’ll email your tracking details as soon as your order ships.

Your shipping confirmation email includes a tracking link. Tracking may take up to 24 hours to update after the carrier collects your parcel. You can also check the order status from your account.

Express delivery is available for eligible destinations and appears at checkout when available. The estimated delivery window begins after the order has been processed.

Yes. We ship to the destinations available in the country selector. Shipping rates, free-shipping thresholds, estimated delivery times, duties and taxes are shown or explained at checkout before you pay.

Any duties and taxes for your destination are calculated or explained at checkout before payment. Where they are collected at checkout, there will be nothing further to pay on delivery.

Check the latest carrier scan first. If tracking has not updated for three business days after the expected delivery date, contact Client Services with your order number so we can open an investigation with the carrier.

If your order includes Checkout+, use the protection claim link in your confirmation email. Reporting windows vary by issue and can be short, so submit the claim promptly.

We cannot currently deliver to P.O. boxes. Please use a residential or business address at checkout.

Contact Client Services immediately. If your order has not entered fulfilment, we will try to update the address, but changes cannot be guaranteed once it has been processed or shipped.

Seen Studios was founded by designer Nini Manjgaladze. Based in Georgia, Nini develops each collection around strong silhouettes, movement, and a clear point of view on modern femininity. Read more about the designer and the brand on The Story.

Current roles, internships, and freelance opportunities will be linked here when available. Each listing will include the location, working arrangement, and application details. We can only review applications submitted for an active opportunity.

For press, editorial, interview, or image requests, email care@seenstudios.com with PRESS in the subject line. Include your publication, deadline, and the nature of your request so it can be directed appropriately.

We review editorial, celebrity, film, television, and performance wardrobe requests. Email care@seenstudios.com with STYLING REQUEST in the subject line, and include the project, dates, required sizes, pull list, shipping destination, and return date. Samples are subject to availability and approval.

We consider selected wholesale, retail, creative, and brand partnerships that fit the world of Seen Studios. Email care@seenstudios.com with PARTNERSHIP in the subject line. Include your company, market, proposal, and timing. Relevant enquiries will be reviewed, though we may not be able to respond to every submission.

We want seenstudios.com to be usable by as many people as possible and continue to improve the experience. If you encounter a barrier or need help completing a purchase, email care@seenstudios.com. Include the page, your device and browser, and what you were trying to do so we can assist and investigate.