Shipping policy

Last updated: July 28, 2026

This Shipping Policy applies to purchases made directly through seenstudios.com. It explains how Seen Studios processes, ships and delivers orders. It forms part of our Terms of Service.

At a glance

  • In-stock orders are usually processed within 1–2 business days.
  • U.S. standard delivery is estimated at 4–6 business days after dispatch.
  • U.S. express delivery is estimated at 2–3 business days after dispatch, where available.
  • International orders are generally sent with DHL Express and usually arrive within 4–5 business days after dispatch.
  • Delivery times are estimates unless we expressly state that a date is guaranteed.

Processing

In-stock orders are usually processed within 1–2 business days after order placement, payment authorization and any necessary fraud checks. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during launches, promotions or other high-volume periods may take longer to process. We will send a shipping confirmation with tracking information when your order is dispatched.

Preorders and backorders

If a product is identified as a preorder or backorder, the estimated dispatch period shown on the product page, at checkout or in your order confirmation applies instead of the normal in-stock processing period.

Preorder and backorder dates are estimates and may change for production, quality-control, customs or carrier reasons. If we cannot ship within the stated or legally required time, we will notify you and provide the option to accept the delay or cancel the affected item for a refund where required by law.

U.S. delivery

Free standard shipping is available on eligible U.S. orders of $200 or more where confirmed at checkout.

After processing, estimated delivery times are:

  • Standard delivery: 4–6 business days
  • Express delivery: 2–3 business days, where offered at checkout

The delivery estimate begins when the order is dispatched, not when it is placed.

International delivery

We ship to the destinations available in our country selector. International orders are generally sent with DHL Express and usually arrive within 4–5 business days after dispatch.

Available shipping methods, rates, free-shipping thresholds and estimated delivery times vary by destination and are shown at checkout. Customs processing, local carrier conditions and regulatory checks may extend international delivery times.

Shipping rates

The shipping rate shown at checkout is based on the destination, selected service and order details. A free-shipping offer applies only when the checkout confirms that the order qualifies.

Duties and taxes

Duties and taxes for your destination are calculated or explained at checkout before payment.

Where duties and taxes are collected at checkout, there should be nothing further to pay on delivery. Where checkout identifies them as unpaid, the recipient may be responsible for charges assessed by local customs or tax authorities before delivery.

Delivery addresses and restrictions

You are responsible for entering a complete and accurate delivery address. Contact Client Services promptly if an address is incorrect. If the order has not entered fulfillment, we will try to update it, but changes cannot be guaranteed after processing or dispatch.

If a parcel is returned because the supplied address was incomplete or incorrect, additional shipping charges may apply before it can be sent again.

We cannot currently deliver to P.O. boxes. Please provide a residential or business address. Other destination or carrier restrictions will be shown at checkout where applicable.

Tracking

Your shipping confirmation email includes a tracking link. Tracking may take up to 24 hours to update after the carrier collects the parcel.

Carrier scans and delivery estimates can change during transit. Please use the carrier link in your shipping confirmation for the latest available information.

Delayed shipments

Delivery times are estimates and may be affected by carriers, customs processing, severe weather, labor disruption or other events outside our reasonable control.

If tracking has not updated for three business days after the expected delivery date, contact Client Services with your order number so we can open an investigation with the carrier.

If we cannot ship an order within the time we promised or the time required by law, we will provide any delay notice, cancellation option or refund required by applicable law.

Lost, stolen or damaged parcels

If a parcel is lost, marked as delivered but cannot be located, or arrives damaged, contact Client Services promptly with your order number and any relevant photographs or carrier information. We may ask the carrier to investigate before confirming the available remedy.

If your order includes Checkout+, use the protection claim link in your confirmation email. Coverage, evidence requirements and reporting windows vary by issue and destination, so submit the claim promptly. Checkout+ does not replace or limit any legal right that applies to your order.

Any replacement, repair, refund or other remedy will depend on the circumstances, the carrier investigation, any applicable Checkout+ coverage and your legal rights.

Delivery and risk of loss

Title to and risk of loss for a product pass to you when the product is delivered to the delivery address or to a person you have authorized to receive it, except where applicable law requires otherwise.

This does not affect your rights if a product is faulty, damaged, incorrect or not delivered.

Changes to this policy

We may update this Shipping Policy to reflect changes to our delivery services, operations or applicable law. The policy and checkout terms shown when you place your order will govern its shipping unless a change is required by law or is more favorable to you.

Contact

For shipping help, contact care@seenstudios.com with your order number and a short description of the issue.

Seen Studios LLC
Trading as Seen Studios
8 The Green, Suite R
Dover, Delaware 19901
United States