Shipping Policy

Processing

In-stock orders are processed within 1–2 business days, excluding weekends and U.S. public holidays. We’ll email your tracking details as soon as the order is dispatched.

U.S. delivery

Free standard shipping is available on U.S. orders of $200 or more.

After processing, estimated delivery times are:

  • Standard delivery: 4–6 business days
  • Express delivery: 2–3 business days, where offered at checkout

International delivery

We ship to the destinations available in our country selector. International orders are generally sent with DHL Express and usually arrive within 4–5 business days after dispatch.

Shipping rates, free-shipping thresholds and estimated delivery times are shown at checkout. International delivery estimates may vary because of customs processing and local carrier conditions.

Duties and taxes

Duties and taxes for your destination are calculated or explained at checkout before payment. Where they are collected at checkout, there will be nothing further to pay on delivery.

Tracking

Your shipping confirmation email includes a tracking link. Tracking may take up to 24 hours to update after the carrier collects the parcel.

Address changes

Contact Client Services immediately if the delivery address is incorrect. If the order has not entered fulfilment, we will try to update it, but changes cannot be guaranteed once it has been processed or shipped.

Customers are responsible for entering a complete and accurate address. If a parcel is returned because the address supplied was incomplete or incorrect, additional shipping costs may apply before it can be sent again.

Delayed, lost or stolen parcels

If tracking has not updated for three business days after the expected delivery date, contact Client Services with your order number so we can open an investigation with the carrier.

If your order includes Checkout+, use the protection claim link in your confirmation email. Coverage and reporting windows vary by issue and destination.

Any replacement, refund or other remedy will depend on the carrier investigation, applicable Checkout+ coverage and your legal rights.

P.O. boxes

We cannot currently deliver to P.O. boxes. Please use a residential or business address at checkout.

Contact

For shipping help, contact care@seenstudios.com.