Refund policy

Last updated: September 2, 2026

Returns and exchanges

We want you to feel confident ordering from Seen Studios. This policy explains how exchanges, returns, refunds and statutory withdrawal rights work for purchases made directly through seenstudios.com.

U.S. exchanges

Eligible pieces delivered in the United States may be exchanged free of charge within 20 days of delivery. Seen Studios covers the trackable prepaid return label and replacement shipping for an eligible U.S. exchange.

Seen Studios does not offer direct exchanges for international orders. If you would like a different size, color or item, return the original piece under the international commercial-return process below and place a separate new order. We cannot reserve inventory or create an automatic replacement through an international return.

14-day returns

Returns for a refund to the original payment method must be requested within 14 days of delivery. Eligible returns to a Seen Studios gift card have no restocking fee. From day 15 through day 20 after delivery, eligible U.S. pieces may be exchanged or returned to a gift card, while eligible international pieces may be returned to a gift card. Mandatory statutory rights remain separate and may provide different options or deadlines.

Return condition

Items returned under our standard return and exchange policy must be unworn, unwashed and in their original condition with all original tags attached. Pieces showing signs of wear, washing, alteration, damage after delivery, or photoshoot or production use may be refused.

Final-sale pieces, gift cards and undergarments are not eligible under our standard return and exchange policy unless the item is faulty, damaged on arrival or differs from what was ordered. These commercial restrictions do not override a mandatory statutory right, including the EU and EEA withdrawal right explained below.

Return costs

Eligible U.S. exchanges and eligible U.S. returns to a Seen Studios gift card are free. For a U.S. return to the original payment method, any return cost shown in the returns portal is deducted from the refund.

International customers must arrange and pay for tracked return shipping. Seen Studios does not provide or pay for an international prepaid return label. An eligible international return to a Seen Studios gift card has no restocking fee. An eligible international return to the original payment method has a $15 restocking fee deducted from the refund. Customer-paid international return shipping is separate from the restocking fee.

Original delivery charges and optional shipping protection are not refunded except where required by law or where the item is faulty, damaged or incorrect. The separate reimbursement rules for an EU or EEA statutory withdrawal are explained below.

Starting a standard return or eligible U.S. exchange

Submit the request through our returns portal before shipping the item. Returns sent without prior submission may not be accepted or processed.

For an eligible U.S. return or exchange, choose an available exchange, Seen Studios gift card or refund to the original payment method, review any return cost shown, and use the trackable prepaid label supplied through the portal.

For an international commercial return, choose a Seen Studios gift card or refund to the original payment method, follow the return-routing instructions, and arrange tracked return shipping at your own cost. International orders are not eligible for direct exchange. To obtain another size, color or item, place a separate new order; inventory is not reserved and no automatic replacement is created.

For an eligible EU or EEA statutory withdrawal, use the separate Withdraw from Contract (EU) function instead. Mandatory statutory rights may differ from this standard commercial-return process.

EU and EEA right of withdrawal

If your purchase is covered by European Union or European Economic Area consumer law, you have the right to withdraw from the contract without giving a reason. You may exercise this right from the date the contract is concluded until 14 days after you, or a person you nominate other than the carrier, receive the goods.

If goods from one order are delivered separately, the 14-day period begins when the last item is received. If an item is delivered in multiple lots or pieces, it begins when the last lot or piece is received. Sending your withdrawal notice before the applicable period expires is sufficient to meet the deadline.

How to withdraw

Use our Withdraw from Contract (EU) online function. It will ask for information that identifies you and the order. After you confirm the withdrawal, you will receive an acknowledgement by email without undue delay, including the content of your request and the date and time it was submitted.

You may also withdraw by sending an unequivocal statement to care@seenstudios.com. Include your name, order number, the goods you are withdrawing, and the email address used for the order. You may use the model form at the end of this policy, but it is not obligatory.

Returning the goods and return postage

After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 days after the day you notified us. Follow the instructions supplied by the withdrawal flow.

You are responsible for the direct cost of returning the goods unless Seen Studios agrees otherwise or applicable law requires us to pay it. Depending on the available route, the withdrawal flow may provide a prepaid label and deduct the disclosed label cost from your refund, or provide our return address so you can arrange and pay for return shipping yourself.

Withdrawal refund

We will reimburse payments we received for the withdrawn goods, including applicable taxes or duties collected by us and the cost of the least expensive standard delivery method we offered. If you chose a more expensive delivery method, we do not have to reimburse the additional amount.

We will issue the reimbursement to the original payment method without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Your bank or payment provider may require additional time to post the funds.

Inspection and diminished value

You may inspect a piece as you would in a physical store. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not remove the right of withdrawal itself.

Statutory exceptions

The statutory withdrawal right may not apply where a legal exception applies, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken. A final-sale label alone does not remove a mandatory statutory withdrawal right.

Model withdrawal form

Complete and return this form only if you wish to withdraw using it. You may instead use the online withdrawal function or send another unequivocal statement.

To: Seen Studios LLC, trading as Seen Studios, 8 The Green, Suite R, Dover, Delaware 19901, United States
Email: care@seenstudios.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

[Describe the goods]

Ordered on: [date]
Received on: [date]
Order number: [order number]
Name of consumer(s): [name]
Address of consumer(s): [address]
Date: [date]

Signature of consumer(s), only if this form is submitted on paper: ____________________

Refunds for standard returns

Once a standard return reaches us, please allow up to five business days for inspection. We will email you when the return is approved or rejected. An approved return is processed to the refund method selected in the returns portal. An eligible Seen Studios gift card refund has no restocking fee. For an eligible international return to the original payment method, a $15 restocking fee is deducted from the refund. International return shipping arranged and paid for by the customer is separate from that fee.

For refunds to the original payment method, your bank or payment provider may take a further three to ten business days to post the funds. If a gift card was used for part of the purchase, the corresponding amount may be returned to that gift card.

Faulty, damaged or incorrect items

Contact Client Services as soon as possible at care@seenstudios.com with your order number and clear photographs of the piece and its packaging. We will review the issue and arrange a replacement, repair or refund where appropriate. Nothing in this policy limits any legal guarantee or remedy for faulty, damaged or incorrect goods.

Purchases from other retailers

Pieces purchased from another retailer must be returned to that retailer and are subject to its return policy and any statutory rights that apply to the purchase.

Refused returns and statutory rights

Seen Studios may refuse a standard return that does not meet this policy or forms part of an unreasonable pattern of returns. Nothing in this policy limits a consumer right or remedy that cannot legally be excluded in your country or region.

Contact

For help with a return, exchange, refund or withdrawal, contact care@seenstudios.com.