Refund policy
Returns and exchanges
We want you to feel confident ordering from Seen Studios. This policy explains how exchanges, returns and refunds work for purchases made directly through seenstudios.com.
20-day free exchanges
Eligible pieces may be exchanged free of charge within 20 days of delivery. We cover the prepaid return label and the shipping cost of your replacement.
For international exchanges, contact Client Services. We’ll arrange the exchange manually and waive the return cost.
14-day returns
Returns for a refund to the original payment method must be requested within 14 days of delivery. Returns for store credit are free. After 14 days and up to 20 days from delivery, eligible pieces may be exchanged or returned for store credit.
Return condition
Items must be unworn, unwashed and returned in their original condition with all original tags attached. Pieces showing signs of wear, washing, alteration, damage after delivery, or photoshoot/production use may be refused.
Final-sale pieces, gift cards and undergarments cannot be returned or exchanged unless the item is faulty, damaged on arrival or differs from what was ordered.
Return costs
Exchanges and returns for store credit are free. For refunds to the original payment method, the return cost is calculated during the return process from the shipment details, including parcel weight and destination. The amount is shown before the return is confirmed and deducted from the refund.
Please use only the prepaid label provided by Seen Studios. This allows the parcel to be tracked. We cannot guarantee a refund for a return lost while using another label or shipping method.
Original delivery charges and optional shipping protection are not refunded except where required by law or where the item is faulty, damaged or incorrect.
Starting a return or exchange
Visit our returns portal https://seenstudios.loopreturns.com/#/) and enter the order details requested. Select the piece, choose exchange, store credit or refund, and review any return cost shown before confirming. Follow the instructions to generate your trackable prepaid return label.
Refunds
Once a return reaches us, please allow up to five business days for inspection. We’ll email you when the return is approved or rejected. Approved refunds are issued to the original payment method. Your bank or payment provider may take a further three to ten business days to post the funds.
If a gift card was used for part of the purchase, the corresponding amount may be returned to that gift card.
Faulty, damaged or incorrect items
Contact Client Services as soon as possible, and no later than seven days after delivery, with your order number and clear photographs of the piece and its packaging. We’ll review the issue and arrange a replacement, repair or refund where appropriate.
Purchases from other retailers
Pieces purchased from another retailer must be returned to that retailer and are subject to its return policy.
Refused returns and statutory rights
Seen Studios may refuse returns that do not meet these conditions or form part of an unreasonable pattern of returns. Nothing in this policy limits rights that cannot legally be excluded in your country or region.
Contact
For help with a return, exchange or refund, contact care@seenstudios.com