Check the latest carrier scan using the link in your shipping confirmation.
If tracking has not updated for 3 business days after the expected delivery date, contact Client Services at care@seenstudios.com with your order number so we can open an investigation with the carrier.
If the parcel is marked as delivered but cannot be located, or arrives damaged, include any relevant photographs or carrier information. We may ask the carrier to investigate before confirming the available remedy.
Any replacement, repair, refund or other remedy depends on the circumstances, the carrier investigation and your legal rights.